Customer Service

Shipping & Delivery


All shipments are sent from Alexandria, VA. If you have any questions about the delivery of your product please call 703-765-1555.


Returns & Replacements
      1. Returned merchandise must be in store bought condition.  
      2. We cannot accept COD returns.
      3. Refunds or returns must be made within 15 days of date of purchase.
      4. Village Hardware reserves the right to deny any return or exchange.
      5. If you ordered by credit card, we will credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle.
      6. When we receive your return, we will credit the payment method used to make the purchase.  Please allow several days for the refund to be processed.

How to return:

      • Pack your return in the original shipping package, if possible.
      • Include the packing slip and indicate the reason for return.
      • include all original packing materials, including manuals and accessories.
      • Send your return to
Village Hardware
7934 Fort Hunt Road
Alexandria, VA  22308

Viewing Orders


Users can view their orders at the following address http://villagehrdw.com/sales/order/history/ , here you can review a full record of all previous orders summited online.


Updating Account Information


Users can update their account information under their account settings found at http://villagehrdw.com/customer/account/ .
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